Puma77 Privacy Policy — User Personal Information Protection
This Privacy Policy explains how puma77 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Your privacy is our priority, and we are committed to handling your data with care and responsibility.
Effective date: 1 January 2026. This policy applies to all users accessing the puma77 platform.
1. Information We Collect
When you register and use the puma77 platform, we collect various types of information to keep our services running safely and efficiently. The types of information collected include:
Full name, phone number, email address, date of birth, and password are required during registration. This information is used to verify your identity and manage your account.
Details of deposit and withdrawal transactions in MYR, including the payment method used such as TNG eWallet or FPX. We do not store full card numbers or bank account details.
Device type, operating system, browser version, IP address, and screen resolution. This data helps us identify technical issues and improve platform compatibility across the range of devices used by Malaysian users.
Records of in-platform activity, including games played, session duration, betting history, and interactions with platform features. This data is used for service improvement and regulatory compliance.
2. How We Use Your Information
The information we collect is used solely for purposes related to delivering a safe and quality puma77 platform experience. We do not sell your personal information to third parties for marketing purposes. The primary uses of your data include:
- Identity verification and account security: To ensure that only the rightful account owner can gain access, particularly during login, fund withdrawals, and account detail changes.
- Financial transaction processing: To facilitate deposits and withdrawals in MYR via local payment methods, including transaction verification and the retention of financial records for compliance purposes.
- Platform improvements: Analyses usage patterns to improve platform performance, user interface, and overall experience for users in Malaysia.
- Service communications: To send important notifications relating to your account, transactions, policy changes, or security updates via email or in-platform messages.
- Legal compliance: To comply with applicable legal and regulatory requirements, including legitimate requests from Malaysian authorities where necessary.
3. Cookies & Session Tracking
The puma77 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Session cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: To save your preferences such as interface language and display settings, ensuring a consistent experience on future visits.
- Analytics cookies: Collects data on how users interact with the platform to help us identify areas for improvement.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect platform functionality, including your ability to stay logged in.
4. Data Storage, Security & Sharing
Storage & Security
All personal data collected by puma77 is stored on servers protected with SSL encryption and multi-layered security measures. We implement appropriate technical and organisational security procedures to safeguard your information against unauthorised access, alteration, disclosure, or destruction.
Your data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing
Puma77 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we may share data in the following limited circumstances:
- Technical service providers: Third-party service providers who assist us in operating the platform, such as payment processors and game providers, are bound by strict confidentiality agreements.
- Legal requirements: Relevant authorities where required by a court order or valid legal compliance obligation in Malaysia.
- In all instances of data sharing, we ensure your information is protected with appropriate security measures.
5. User Rights & How to Contact Us
Your Rights as a User
As a puma77 platform user, you have the following rights regarding your personal information:
- Right of access: You have the right to request a copy of the personal information we hold about you. This request can be submitted through our customer support team.
- Right to rectification: If you find that your information is inaccurate or outdated, you have the right to request a correction. You can update certain details directly through your account settings.
- Right to erasure: Under certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal retention requirements and operational needs.
- Right to restrict processing: You may request that we restrict how we process your data in certain situations, such as when there is a dispute about the accuracy of the data.
Policy Updates & Contact Us
Puma77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after such changes constitutes acceptance of the updated policy.
For any enquiries, data access requests, or privacy-related concerns, please contact our team. You may also refer to FAQ section us for more information on how we handle user data.
Email: [email protected]
Response time: within 3 business days for privacy-related enquiries and data requests.
Questions About Your Data?
Our FAQ section explains in more detail how we handle accounts and user data. Alternatively, log in to manage your account privacy settings directly.
Read FAQ Log In to Account